Contact Us

General Questions or Comments

Telephone: (206) 398-5000, (800) 201-4900 / TTY Relay 711
Fax: (206) 689-3360

Sound Transit
401 South Jackson Street
Seattle, WA 98104

Office locations and directions >>>



E-mail: main@soundtransit.org

24-Hour Construction Hotline

A 24-hour hotline is available as a quick and effective means to report any construction related concerns: call (888) 298-2395.

Customer Service

You may direct specific comments about any of Sound Transit's services (ST Express, Sounder, Central Link or Tacoma Link) by using our feedback form. For Customer Service inquiries, feel free to contact: (888) 889-6368; TTY Relay 711.

 

Sound Transit's Ticket Vending Machine Resolution Guidelines

Sound Transit has a "no refund, no replacement" policy on Link and Sounder tickets.

However, we do have occasional TVM breakdowns that result in, among others, non-issuance of tickets, receipts or change. If this is your situation, fill out the TVM Malfunction Resolution Form and submit any supporting documents [e.g, ticket(s), receipt(s)]. Make copies of the form and any supporting documents for your records.

Normal processing time is up to 10 business days and we will advise you on the status of your request by email or phone. If you don't hear from us after 10 business days, you may email us or call Customer Service at (888) 889-6368.

Lost and Found

For items lost while riding ST Express bus service or Sounder commuter rail, call (888) 889-6368.

For items lost on Tacoma Link light rail, contact Pierce Transit at (253) 581-8149.

For items lost while riding Central Link light rail, call King County Metro Transit at (206) 553-3090.
Additional information>>

Project Information

Sound Transit is building a regional mass transit system. If you have questions or comments about any of the Sound Transit projects, please e-mail us at main@soundtransit.org.

Or visit our Community Outreach Page to learn more.

 

Web Site

If you have Web site specific feedback or comments, please email us at: web_feedback@soundtransit.org.

News Media Inquiries

For news media inquiries, please contact our Media Relations Staff:

Geoff Patrick, Bruce Gray, or Linda Robson

Requests for Records

If you wish to request copies of Sound Transit records, please print and fill out a Public Disclosure Request Form (Select the Word document or pdf) and either mail or fax it back to us. The instructions are on the form. Please note: In order to help us expedite your request for records, please do not send it by email. We have set up a process to ensure that your request will be handled promptly. If you have questions about obtaining public records or about our process, you may call Teri Lapetino at (206) 398-5018.

Claim Forms

To present a claim to Sound Transit, please use the Sound Transit Claim Form. You may also use the Washington State Standard Tort Claim Form. However, Sound Transit prefers that you use the Sound Transit Claim Form for ease of processing. Whichever Claim Form you use, please read the instructions carefully.

Mailing Lists

Would you like to be added to the Sound Transit mailing list? If you prefer to receive information via e-mail, click here to subscribe to E~Wave, our electronic newsletter. If you prefer to receive information via U.S. mail, please send a message to us at main@soundtransit.org. Include your name, address, zip code, and let us know which of our projects you are most interested in.

Advertising on Sound Transit

Learn about advertising your business or service on Sound Transit vehicles and facilities, or inquire about an advertisement you've seen.

To learn more and get current rate information contact Titan Worldwide via e-mail or by calling 206-762-2531

Library and Information Center

The Information Center Library collects published reports on Sound Transit projects; transportation association and government publications; transportation, business, and policy and planning periodicals; and other print materials related to public transit. The Information Center Library is open Monday, Wednesday and Thursday, and the public may visit the library by appointment. Please call Andrea Avni, Sound Transit's librarian, at (206) 398-5344.

Speaker's Bureau

Interested in having a Sound Transit representative speak at one of your organization's meetings? We can tailor our presentation based on your needs and interests. Contact our Speaker's Bureau staff and they will get in touch with you to discuss the details.
Learn More>>>

Accessibility

For comments, suggestions or questions about accessibility at Sound Transit or to request accommodations: call (800) 201-4900 / TTY Relay 711 or e-mail accessibility@soundtransit.org.

Non-discrimination Policy & Procedure

Pursuant to Title VI of the Civil Rights Act of 1964 and in accordance with applicable state and local laws:

No person in the United States shall, on the grounds of race, creed, color, or national origin, be excluded from participation in, denied benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.

In addition, Sound Transit shall comply with Executive Order 12898, Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations,” and the Federal Department of Transportation’s Guidance to Recipients on Special Language Services to Limited English Proficient (LEP) Beneficiaries.

If you feel you have been subjected to discrimination in employment or contracting opportunities because of race, creed, color, or national origin, you may file a complaint with Sound Transit, the Federal Transit Administration and/or the US Department of Transportation. A complaint with Sound Transit must be filed within 180 days of the alleged discriminatory act. The complaint form along with a copy of the complaint procedures is available at the following locations: Sound Transit, Diversity Program Office, Union Station, 401 South Jackson Street, Seattle, Washington 98104-2826, telephone (206) 689-4914, or online here>>>

Non-English Interpreter Services

Non-English interpreter services are available by calling (800) 823-9230 during regular business hours.