There are three ways to file a claim for damages to Sound Transit. You may use any of these options to file your claim. Be prepared to provide the details about your damages or loss. Please include dates, times (if known), location, witnesses (if any), vehicle information, or bus route/number (if applicable) and any supporting documents.
Your claim form for damages and records you submit are subjected to public disclosure laws. Do not send medical records with your claim submission. The medical records may be collected during the claim’s investigation process.
Filing a claim
Choose one of the following options.
1. Submit an online claim for damages
Complete a claim for damages
(Portal available only in English at this time.)
- To file a claim in a different language, please use one of the other methods below.
- The portal does not allow you to save your progress.
- You will be able to download a PDF copy of your claim after submitting it.
- You will be sent an email confirmation of your claim.
- The portal may work on your mobile device; experiences may vary between devices and browsers.
- This method does not require the form to be printed or scanned.
2. Claim for damages form — fill out PDF, print out, and mail to Sound Transit
3. File a claim for damages by email
- Complete the form, save the document, and attach the saved document to an email.
- Send your email with attached completed claim form to: claims@soundtransit.org. You will be sent a confirmation email when Sound Transit Risk Management receives your claim.
Claim forms in other languages
Frequently asked questions
What is a claim for damages?
A claim for damages is a request for payment for a loss, injury, or damages that you may have incurred in an incident/accident. (This may also be referenced as a tort claim.)
How long do I have to file a claim?
A claim form must be presented to Sound Transit at least 60 days prior to filing a lawsuit. A lawsuit must be filed within the Washington state statute of limitations. See RCW 4.16 for the various statutes of limitations. The statute of limitations is tolled during the 60-day period after a claim is filed.
What Washington state laws regulate Sound Transit’s claim process?
You can read more about the laws that govern our claim process here: Washington State Revised Code of Washington (RCW) 4.96.020.
I filled out an incident report when I was involved in the accident. Do I still need to file a tort claim?
Yes. If you wish to pursue a claim against the Sound Transit, a claim for damages is required.
What can I expect after I file my claim?
The Sound Transit Risk Management Division will review your claim. You will receive a claim acknowledgment by mail, email, or telephone call. Your claim will be evaluated based on the facts of the loss, applicable law(s), Sound Transit’s (and its contractors’) legal responsibility, and extent of damages.
What are the possible claim resolutions?
- The claimant will receive a sum of money.
- The claim will be tendered or transferred to a different responsible party or entity.
- The claim will be denied if there is no evidence of Sound Transit’s liability.
Where do I submit Service of Process?
The Board Administrator or their delegate is the authorized representative for Sound Transit for Service of Process. Please send documents to:
Katie Flores, Board Administration
Sound Transit
401 S. Jackson St.
Seattle, WA 98104
How do I submit ticket vending machine requests for refunds?
Ticket machine refunds are now processed through the ORCA website. Visit https://info.myorca.com/contact/ to start your refund request.